Not What You Ordered:
While we would like to claim that we are perfect.... yes we are human and also make mistakes, so occasionally the wrong size or style will be shipped. You will notice that the boxes are very similar in size and shape, so it is important that you check your order before opening the boxes. The size and style is located on the sides of the boxes. If you happen to receive the wrong size or style kitchen cabinet or bathroom vanity, please contact us within 48 hours at (702) 570-2020 and we will do our best to expedite you the correct size or style. If you had your items shipped by carrier we may request to have that same OR different carrier return the items. If you picked your products up at our location you are required to return them to our location.
Ordered the Wrong Size/Style:
While we are more than willing to correct our mistakes, we can not be held responsible for measuring errors or if the color is not what you expected (we strongly encourage ordering a sample before buying, visiting our showroom or requesting high resolution pictures). Before ordering your kitchen cabinets or bathroom vanities, please be sure to check and double check your measurements (remember, we offer free measurements in our showroom cities). If you receive your kitchen or bathroom cabinets and find that they are the wrong size, we will gladly replace your order, but you will be charged for the return of the wrong kitchen cabinets or bathroom vanity and the delivery charges for the new cabinets or vanity.
While we try to accommodate our customers and take back any and all cabinets that we can re-sell, we have found out that customers have started abusing our generosity. We strongly encourage that customers order a sample door and double check their measurements before ordering cabinets. Any cabinets that you wish to change or return will incur a 20% restocking fee per cabinet and/or accessory. You will also be responsible for the shipping costs associated with shipping the product back if it is already en-route to your or has already been received. Your money will be refunded within 30 days of us receiving the product and inspecting it for damages. If damage is found, we will notify you and you will be responsible for filing a claim with the carrier to get reimbursed. After 60 days, any returns will be issued store credit since we can't refund credit card or paypal payments after 60 days.
How to Return Items:
If you wish to return a cabinet or something that you purchased, please contact us at (702) 570-2020m and we will gladly guide you through the process. It is important to make sure that all items that are being returned are properly packaged IN THEIR ORIGINAL BOXES. Once received it will be inspected for damages and the corresponding return stocking fee will be applied (unless otherwise stated).
Once an order is placed, we allow up to 48 hours for a customer to cancel their order (since we have to shuttle product between multiple facilities). Any orders cancelled after that 48 hour period or during transit, will incur a 20% restocking fee. For orders canceled in transit you will be responsible for return shipping costs in addition to the restocking fee. You will be refunded within 30 days after we receive the shipment back and inspect it. If we find that there are damages due to excess transit time your refund may take a bit longer until a proper inspection by the trucking company can occur.
In the event that an order has been shipped from our facility and the trucking company has made attempts to contact you to establish a delivery date and time and you do not provide them with a response or agreed upon date you may incur storage fees set forth by the trucking company. Since we use a third party to deliver your cabinets it is your responsibility to pay any such storage fees. Kit Cabinets is not liable to pay any storage fees associated with an order for any reason. Kit Cabinets reserves the right to charge these storage fees to the responsible parties.